Arthur Kloppers

Arthur is a senior hospitality professional with extensive operational and procurement experience across the hotel, restaurant and pub sectors, working in environments where customer focus and satisfaction is the all-important factor. He has a proven track record of being part of teams that deliver new build and refurbishments from scratch to completion. He is an excellent leader and team player with strong communication skills, with a determined and decisive approach to managing business opportunities.

He brings to the table a wealth of knowledge and experience gleaned from being involved in high profile hotels, restaurants and pubs. Arthur continues to share his expertise in operational management, procurement & back office control, and project management within the hospitality industry.

Arthur’s approach is pro-active and ‘hands-on’, he is highly experienced in interacting with operational teams and has developed excellent stakeholder management skills, having worked closely with executives, designers, contractors, general managers, chefs and other stakeholders throughout his career.

Arthur’s achievements and milestones to date include a nine year appointment at The Grosvenor House Hotel, where he occupied a number of operational support roles.

In 1995 Arthur joined Conran Restaurants, where he created a purchasing function which played a key role in establishing a unique collection of quality restaurants in London, Stockholm and Paris.

Arthur joined The Maybourne Hotel Group in 2007 to oversee the refurbishment of The Connaught Hotel and to identify purchasing opportunities on behalf of three of London’s top hotels: Claridge’s, The Berkeley and The Connaught.

In December 2009, Arthur was appointed as the Head of Procurement for the pre-opening of The Corinthia Hotel (London) with the responsibility of budgeting, specifying, sourcing and purchasing the operating equipment. This post required a high level of stakeholder management involving owner representatives, interior designers, operators and board members. He also recruited a team to manage the purchasing activities post-opening.

In the summer of 2011, Arthur joined Heckfield Place, a privately owned Estate in Hampshire. The project was subject to a number of redesigns, and having taken his brief as far as possible, Arthur completed his assignment in the spring of 2013.

Arthur joined Upham Pubs as Operations Director in September 2013, when the Estate compromised 6 pubs.

Key priorities included an overhaul of all back office operations, procedures and controls, improvement in margins and streamlining of the procurement processes for the six existing pubs and for future acquisitions. He played a key role in the refurbishment and opening of ten pubs, recruiting key management positions and developing loyal and efficient teams. He created an environment of exchanging best practice across the Estate and focused on ongoing system training to improve efficiency and profitability and maximise the benefits of the original investment.

In June 2017, Arthur joined the Arora Group as a Senior Group Purchasing Manager for the Hotel Division. It’s 10 hotels are primarily located around Heathrow, Gatwick and Stansted, with one hotel located in Central London.

The company thrives on a partnership model with the world’s leading hotel brands coupled with Arora’s vision of delivering service beyond the normal expectations. Today, the hotel division has evolved from being a traditional-hotel bedroom provider to a diverse large-scale hotel and conference player in the marketplace. The division has a reputable track-record in service delivery excellence across Bedroom, Food & Beverage, Spa and Conference facilities.

Arthur’s focus has been to overhaul the Purchasing Function and review its strategic approach in order to maximise the support for the Hotel Operations. His extensive experience with previous employers has enabled him to make major impact on Food and Beverage Costs, as well as providing a blueprint for Hotel Openings and Refurbishments, the most high profile being The Fairmont Windsor (Nov 2021).

Having overseen a transition period to a successor , Arthur left Arora in March 2023, and joined Wren Pubs as a Director, providing support on Financial and Operational aspects. Wren Pubs is being developed in a collection of high end, boutique Pubs where quality of product, service and ambiance is at the forefront of the day to day operation.